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Subject:RE: "Making the Most of Service Manuals" From:"Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com> To:<techwr-l -at- lists -dot- techwr-l -dot- com> Date:Thu, 10 Apr 2008 08:46:47 -0400
The article focused on service manuals for technicians and engineers,
who should all be thoroughly trained on the device before they service
it. However, they can't commit to memory all of the troubleshooting
paths, preventive maintenance procedures and intervals, parts
replacement schedules, schematics and parts lists, etc.
One more nudge: The overall article was exactly what STC could use in
one of its publications - the issues that it raises go way beyond
medical devices. I don't know if AAMI would agree to sell one-time
reprint rights, but it's certainly worth asking.
> -----Original Message-----
> From: Ned Bedinger
> Sent: Thursday, April 10, 2008 3:23 AM
> To: Mike Starr
> Cc: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: "Making the Most of Service Manuals"
>
> Mike Starr wrote:
> > That's all well and good if you know your
> > audience is composed exclusively of who already
> > know the equipment and only need the documentation
> > to refresh their memory. However, if your audience
> > includes new users, you're doing them a disservice
> > by catering to the experienced users and omitting
> > detail. In addition, leaving the detail out of the
> > documentation imposes a training requirement on
> > the experienced users. In most cases, it's the job
> > of the documentation to relieve experienced users
> > of that burden.
>
> I'm not so sure that medical device users aren't
> trained on the equipment. So who else would be
> using it that they need a User Guide?
>
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