Writing Corrective Actions for customers

["Hemstreet, Deborah" <DHemstreet -at- kaydon -dot- com>]

Hi All,

I have been asked by a client to write a letter that communicates
corrective action information (based on the customer's complaint) to the
customer.

I am trying to find out:

1. What do other companies communicate to their customers?

2. Should this be a form letter?

3. Is the information given to a customer different from that in the
internal corrective action maintained by quality control?


Anything else that will help me to write something that meets the needs
of our customers, and sets a good standard.

If you would like to respond just to me, I can post a summary of
findings to the entire site afterwards.

Thanks in advance,

Debbie Shapiro Hemstreet

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