Re: successful offshoring of TC/TW (was: TC vs TW)

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

My last employer seemed pretty happy with the multi-
country tech pubs department I built for them.  Writer
teams in the US, Asia and Europe, each providing
direct support to a local development team and remote
support to developers in the other locations.  All our 
writers had local engineers who could answer any
technical questions, direct access to the engineering
and testing tools and global infrastructure that enabled
us to work collaboratively on documents and hand them 
off to one another to keep work going around the clock.
For two years straight we were the only department in
the entire company that delivered 100% of its projects
on schedule and never held up a customer delivery.
Unfortunately, the inability of the rest of the company
to do the same inevitably made our group success 
rather academic.

Gene Kim-Eng


----- Original Message ----- 
From: "Milan Davidovic" <milan -dot- lists -at- gmail -dot- com>
> I seem to recall the topic of offshoring coming up on this list
> earlier, though I may have been too busy to follow it. Were there any
> stories of successful cases (i.e.where the company was happy with the
> results)? If not, does anybody know of any?

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