Re: paying for docs

[voxwoman <voxwoman -at- gmail -dot- com>]

when I worked at Big Telecom, at first, I believe we did charge for manuals
(they had a part number and were stocked at the warehouse with all the
equipment) if they were not part of an equipment purchase.

I have also seen CD-ROMs with *all* the company's documentation for sale on
eBay (by people who were not part of Big Telecom). Of course, I notified our
legal department (and eBay), but I don't know if anything came of that.

-Wendy

On Wed, May 21, 2008 at 1:05 AM, Erika Yanovich <ERIKA_y -at- rad -dot- com> wrote:

> Dear all,
>
> I'm interested to find out whether the companies you work for charge for
> specific (not off-the shelf) docs provided to clients before they buy
> the products. What happens if the clients get the docs and then don't
> buy anything? Is this included in the cost of doing business? What about
> other services they ask for before they buy?
>
> All answers appreciated, especially from the telecom sector.
>
> TIA
>
> Erika
>
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Create HTML or Microsoft Word content and convert to Help file formats or 
printed documentation. Features include support for Windows Vista & 2007 
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

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