Re: Initial Doc Focus: Concepts or Procedures?

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

My thoughts on this are as a software user and frequent
beta tester, not as a writer.  If I didn't already have a grasp
of the "high level concepts" behind a program, I wouldn't
be spending any time beta testing it.  I want to know how
to make the bloody thing work.

Gene Kim-Eng


----- Original Message ----- 
From: "Pro TechWriter" <pro -dot- techwriter -at- gmail -dot- com>
> I have a very short time frame to produce some documentation for some 
> beta
> software.
>
> My thoughts  that the users will need instructions to use the 
> software, with
> some basic concepts related to the tasks thrown in.  Some folks (um,
> "programmers") disagree with that approach. They want high-level 
> conceptual
> information instead and some "isn't the product wonderful" text. They
> basically said "we don't need no stinkin' steps."
>
> Weigh in, please. I am interesting in hearing some *technical 
> writer's*
> experience and opinions on this one.

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