Writing good help files

[Rob Hudson <caveatrob -at- gmail -dot- com>]

Hi all,

I had to dive in and edit a help file recently and found myself 
struggling to determine the "best practices" for task-based, 
reference-based, and path-based help. Is there a good book out there 
that has samples and best practices for designing help systems? I'm good 
with the technical stuff but don't always know what to put at the top of 
the pages, how (or when) to specify related topics, and how to apply 
cross-references effectively.
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