RE: AT&T Tech Comm Fail

["Sean Brierley" <sbrierley -at- Accu-Time -dot- com>]

Why do you assume it was intended to be user friendly? I don't. It
sounds like AT&T quite understood what they were doing.

Cheers,

Sean

-----Original Message-----
From: techwr-l-bounces+sbrierley=accu-time -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+sbrierley=accu-time -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of arroxaneullman -at- aol -dot- com
Sent: Monday, September 15, 2008 2:05 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: AT&T Tech Comm Fail


No personal insult intended if you happen to work for them, but this is
a great example of how not to be user-friendly.

http://www.latimes.com/business/la-fi-lazarus14-2008sep14,0,7827478.colu
mn

In a nutshell, AT&T has updated their service agreement and buried it in
25,000 pages of info.

Seems they've been looking to the government for publication cues. 

:(
Arroxane, grateful not to be an AT&T customer or employee 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

ComponentOne Doc-To-Help gives you everything you need to author and 
publish quality Help, Web, and print content. Perfect for technical 
authors, developers, and policy writers. Download a FREE trial.
http://www.componentone.com/DocToHelp/

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to 
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/ for more resources and info.