Re: AT&T Tech Comm Fail

[Eva Whitley <Eva -dot- Whitley -at- noaa -dot- gov>]

arroxaneullman -at- aol -dot- com wrote:
> No personal insult intended if you happen to work for them, but this is a great example of how not to be user-friendly.
>
> http://www.latimes.com/business/la-fi-lazarus14-2008sep14,0,7827478.column
>
> In a nutshell, AT&T has updated their service agreement and buried it in 25,000 pages of info.
>
> Seems they've been looking to the government for publication cues. 
>
> :(
> Arroxane, grateful not to be an AT&T customer or employee
>   
Ah, but unlike AT&T, we're trying to fix this problem. See 
http://thomas.loc.gov/cgi-bin/bdquery/z?d110:h.r.03548: and 
http://thomas.loc.gov/cgi-bin/bdquery/z?d110:SN02291:

And those of us who work on government documentation who are fighting 
the good fight for better writing.

-- 
Eva Whitley, ETOSS Contract
301-713-1833x191
SSMC-2, 16129

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