RE: Serious follow-up to the automated telephone system thing

["Downing, David" <david -dot- downing -at- fiserv -dot- com>]

>From a programming standpoint, it makes perfect sense. It's a nice neat
hierarchical structure to the system that allows for a bunch of nice
neat discrete subroutines. The problem is that what's nice and elegant
from a programming perspective can be problematic from a human
perspective -- as when it drives the human in question insane.

David Downing
Senior Technical Writer
Credit Union Solutions
Fiserv
 
 

-----Original Message-----
From: John Posada [mailto:jposada99 -at- gmail -dot- com] 
Sent: Monday, March 09, 2009 1:12 PM
To: Downing, David
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Serious follow-up to the automated telephone system thing

THEIR justification doesn't have to be THE justification and it
doesn't have to make sesnse to us..

I'm only asking what is the reason that they do this in their eyes?
What are they trying to accomplish? Why are they doing this?

On Mon, Mar 9, 2009 at 11:53 AM, Downing, David
<david -dot- downing -at- fiserv -dot- com> wrote:
> The point of the article wasn't to justify the situation. It was to
say
> that this is an inherent flaw in these automated phone support
systems.


-- 
John Posada
Senior Technical Writer
NYMetro STC President

Looking for the next gig.
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