RE: Serious follow-up to the automated telephone system thing

["Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>]

Another good innovation: "Your call is now number 14 in line... Your
call is now number 11 in line..." etc. This is sometimes coupled with
the option to return to the automated menu.

> -----Original Message-----
> From: Downing, David
> Sent: Monday, March 09, 2009 2:14 PM
> To: Combs, Richard; John Posada
> Cc: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: Serious follow-up to the automated telephone system thing
> 
> Actually, I've encountered some system that do at least give 
> the appearance of asking an open-ended question. They'll say 
> something like, "Please tell me briefly why you're calling," 
> and possibly offer some suggestions as to how to respond. I'm 
> sire that what's happening is that the system is listening 
> for any of a number of keywords -- e.g., "benefits," 
> "billing,"  - and sending the flow of control along one of 
> several branches, depending on what keyword it hears, but the 
> effect from the end-user's perspective is to be able to give 
> a free-form response.
> 
> Something else I find helpful in one of these systems is the 
> ability to stack your commands. That way, if you're using a 
> system you know, you can just go BEEP, BOOP, BEEP, BEEP 
> without having to listen to all the choices.
> 

This message contains confidential information intended only for the use of the addressee(s). If you are not the addressee, or the person responsible for delivering it to the addressee, you are hereby notified that reading, disseminating, distributing, copying, electronic storing or the taking of any action in reliance on the contents of this message is strictly prohibited.  If you have received this message by mistake, please notify us, by replying to the sender, and delete the original message immediately thereafter.  Thank you.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

ComponentOne Doc-To-Help 2009 is your all-in-one authoring and publishing 
solution. Author in Doc-To-Help's XML-based editor,  Microsoft Word or 
HTML and publish to the Web, Help systems or printed manuals. 
http://www.doctohelp.com

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to 
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/ for more resources and info. 

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat