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Re: Serious follow-up to the automated telephone system thing
Subject:Re: Serious follow-up to the automated telephone system thing From:"Downing, David" <david -dot- downing -at- fiserv -dot- com> To:<techwr-l -at- lists -dot- techwr-l -dot- com>, "John Posada" <jposada99 -at- gmail -dot- com> Date:Tue, 10 Mar 2009 09:27:01 -0500
From: John Posada <jposada99 -at- gmail -dot- com>
Subject: Re: Serious follow-up to the automated telephone system thing
What I'm asking is the supposed justification or reason behind "It
seems that those systems are actually doing something that the police
do to try and break criminals in a hostage situation"
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Okay, I get you now. You want me to substantiate my claim that forcing the user to continually make choices is in fact a technique police use to break people down. Well, it wasn't actually *my* claim, but rather the claim of the aforementioned article ion TECHNICAL COMMUNICATION. I have all my back issues and could come up with the citation, but not right now. As time permits, I'll look for the citation and post it here.
David Downing
Senior Technical Writer
Credit Union Solutions
Fiserv
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