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RE: How do they record the actors for voice response systems
Subject:RE: How do they record the actors for voice response systems From:Fred Ridder <docudoc -at- hotmail -dot- com> To:<david -dot- downing -at- fiserv -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Wed, 1 Apr 2009 11:07:48 -0400
David Downing asked:
> There's something I've always wondered about voice response systems, and I was wondering if anyone here has had firsthand experience constructing one and so could answer my question. My question concerns the systems that recite phone numbers you just dialed, your bank balance, dates, etc. -- "The number you have reached -- nine - two - three - four - five - six - two -- has been disconnected because the customer didn't pay his bill," "Your pathetic bank balance is -- two - dollars - and - ninety - three - cents." How do they go about recording the raw material for those snippets they piece together so that the end result reasonably approximates natural intonation? And I have to say, some systems do it a lot better than others.
The voice is not an actor. It's synthetic, generated by a text-to-speech (TTS) algorithm. Same thing with the voice that spew directions from dashboard GPS devices.
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