Re: Process for Requesting Writing Services?

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

 All of our new documents and major revisions are planned along with the rest of 
the projects they support, are scheduled just like the project's design and 
testing tasks, and are tracked along with the rest of the project tasks.  At our 
regular status meetings, we take note of when a particular document is due to be 
started and track its progress as it is written, reviewed and released.

I don't "receive requests" for writing support, except when someone asks me to 
give a letter to a customer or govt agency an editing pass or there's a need for 
an unplanned revision to fix something minor; those usually come up at one of 
our status meetings, with a need to get something done by the next status 
meeting, and if the load is sufficiently heavy as to impact other work, the 
entire project schedule is updated to reflect it at that time.

We work in an industry where unplanned events are regarded as bad things, so we 
make an effort to avoid having any.

Gene Kim-Eng


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