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Follow-up to question about getting feedback from users
Subject:Follow-up to question about getting feedback from users From:Donna Marino <domarino -at- earthlink -dot- net> To:techwr-l -at- lists -dot- techwr-l -dot- com Date:Thu, 24 Sep 2009 15:33:45 -0400 (EDT)
As a follow-up to my last posting, here are the questions I'm asking users about the online help I've developed. Am I missing anything important?
1. How long have you been using <client's application>?
2. Do you use the online help?
a. If you are a new user, does the online help assist you in learning more about how the product works?
b. If you are an experienced user, does the help provide any additional insights?
3. When do you use the online help?
4. How frequently do you consult the online help?
5. Is the help easy to access when you need it?
6. How do you use the online help? For example, do you browse the table of contents, search the index, click the Help link when youâre on a particular screen, etc.?
7. Do you find the answers you need when you consult the online help?
8. Do you find the help text easy to understand?
9. If others have questions about <client's application>, do you refer them to the online help?
10. Do you have any suggestions for improving the help?
Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices. http://www.doctohelp.com/SuperPages/Webcasts/
Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/
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