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For what it's worse, when that intrusive toolbar hand-waver in MadCap Flare kept pestering me to check out the wonderful new stuff, and I first read about Feedback (was it last year?), I was almost excited, until I kept reading.
Most of our big customers are SO concerned about security - physical, procedural, and electronic - that I wouldn't just get myself fired for including phone-home (even if I could assure people that it was just to my employer and not to some third party with a funny name) in my Help, I would get my employer fired, and probably sued.
Granted, we are in the crypto and data-security space, but still... hackles went up.
If Madcap ever decided to roll the Feedback functionality into Flare, they'd get fired right away.
If they've already done so - even just some infrastructure - there'd be a lawsuit in the makin'.
I'm going to ask our IT dept. to put a packet sniffer on the lookout for anything going to a MadCap domain, other than from my own computer (I'm the only one with any Madcap products at this location, but other employees have occasion to use the Help that I generate).
- Kevin
My opinions, not my employer's.
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Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices. http://www.doctohelp.com/SuperPages/Webcasts/
Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/
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