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I frequently find myself looking at information delivered through these new
media when browsing products I'm considering buying and thinking that the
company really needs a technical writer. I don't know to what extent the media
drives the poor quality of the content, however; it could be that what I'm
seeing is coming from the same people that used to create those horrible
one-sheet instructions that used to come packed with a lot of things and they've
just learned more advanced methods of delivering poor quality information.
Gene Kim-Eng
----- Original Message -----
From: "Robert Lauriston" <robert -at- lauriston -dot- com>
> There are rare occasions when other media can do a better job than
> text or text plus illustrations, but most of the technical
> documentation I see that uses other media is a mistake.
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