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Subject:Re: in search for better tools From:"Gene Kim-Eng" <techwr -at- genek -dot- com> To:<techwr-l -at- lists -dot- techwr-l -dot- com> Date:Wed, 9 Dec 2009 09:35:40 -0800
What's missing here is the part where the first time the help attempts to send
stats it pops up a dialog telling the user what it's trying to do and providing
an
"ok" button for the user to grant permission. Otherwise, my firewall will
notify
me that a program on my computer is trying to access the internet and do the
same thing, and if that program is one that I don't think needs to be accessing
the internet to do what I need it to do, I'm going to block it. I may even
start
wondering what other kinds of spyware the company has peppered through
the rest of the program.
Gene Kim-Eng
----- Original Message -----
From: "Sharon Burton" <sharon -at- anthrobytes -dot- com>
If and only if you the help author have enabled Feedback reporting in Flare
and if and only if you the help author have Feedback, and if and only if
your user has a web connection, then basic usage is reported. The same usage
reports that every single web server collects and reports about for all web
sites.
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