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Subject:Re: MacCap feedback - surreptitious reporting confirmed From:quills -at- airmail -dot- net To:techwr-l -at- lists -dot- techwr-l -dot- com Date:Sun, 13 Dec 2009 22:37:51 -0600
I've been personally responded to by a company V.P. And the response was
much like this one. It just means that they are accessible, not that
they actually act upon anything.
Scott
On 12/13/09 8:54 PM, beelia wrote:
> In my decades in high tech, I've never heard of a company's VP personally
> answering a single user's concern about one of their products in a public
> forum - much less in such excruciating technical detail.
>
> I've previously stated that Madcap's support is outstanding, and this is a
> very impressive case in point.
>
> Bee
>
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