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A customer who is downloading a doc is probably trying to get
something done, and probably already annoyed that they have to consult
the docs to figure out how.
If a customer downloads a .chm and it doesn't work, they're not
necessarily going to know what to do.
Same goes for the presales factor, if you manage to persuade a
potential customer to download your docs, you don't want to put any
obstacles in their path.
On Sat, Jan 16, 2010 at 2:40 AM, David Neeley <dbneeley -at- gmail -dot- com> wrote:
> I read many ebooks, and a surprising number are published in .chm
> format. Thus, I installed a viewer some time ago and from that point
> it is automatic...simply click on the file and it opens normally.
>
> What is the "dealbreaker" about that?
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