Re: Address this. . .

[Suzette Leeming <suzette -dot- leeming -at- gmail -dot- com>]

Piping in...

To be addressed, in my experience, gives the impression that "something"
will be done.

I like to use the phrase "For future consideration".

Suzette Leeming


On Fri, Mar 12, 2010 at 9:58 AM, Heather Anderson <
Heather -dot- Anderson -at- cubrc -dot- org> wrote:

> To address an issue:
> Is to look at the issue, decide on what to do with it, and then do that.
> It may be a fix, it may be a workaround, it may be pushed back to a later
> release.
>
> Ie, direct efforts towards that issue.
>
> Nowhere does address mean "fix."
>
> ~ Heather
>
>
>
>
> -----Original Message-----
> From: techwr-l-bounces+heather -dot- anderson=cubrc -dot- org -at- lists -dot- techwr-l -dot- com[mailto:
> techwr-l-bounces+heather.anderson <techwr-l-bounces%2Bheather.anderson>=
> cubrc -dot- org -at- lists -dot- techwr-l -dot- com] On Behalf Of McLauchlan, Kevin
> Sent: Friday, March 12, 2010 9:55 AM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Address this. . .
>
>
> All,
>
> I'm getting push-back on some standard language in our Release Notes.
>
> In the list of issues/bugs that are not being fixed for the current
> release, we say "To be addressed in a future release".
>
> We carefully don't even say "next" release.
>
> But the problem is the word "addressed".
>
> Some customer has decided that "To be addressed in a future release"
> means "...an explicit prmise that the issue is to be fixed exactly how I
> want it".
>
> I have labored under the illusion that to "address" something
> is to turn your attention to it. To pick it up and make a
> decision, and _possibly_ act on it.
>
> So, as far as _I_ am concerned, we "address" issues by deferring them,
> by delaying them, by deciding that they are not worth doing, and even
> by deciding to FIX something... and fixing it.  But, as far as I'm
> concerned, as a native English speaker, all of those other practices
> are ALSO, just as validly, "addressing" the issues.
>
> It's like prayer (if one is religious):
>
> God always answers prayers.
> Sometimes the answer is no.
>
> Please tell me what you believe is meant by "to address something".
>
>
>
>  - Kevin
>
> PS:  "The customer is always right" is not a helpful response.
>
>
>
>
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