Re: Address this. . .

Subject: Re: Address this. . .
From: Barbara <BarbPhilbrick -at- caslonsvcs -dot- com>
To: Kevin -dot- McLauchlan -at- safenet-inc -dot- com, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 12 Mar 2010 12:11:00 -0600 (CST)

The lawyers might have something else to say, but American
Heritage dictionary says:
"To direct the efforts or attention of (oneself): address oneself
to a task."
and
"To deal with: addressed the issue of absenteeism."

So I agree with you.

Barb

Barbara Philbrick
Caslon Services Inc.
Aurora, OH
330-995-0499
http://caslonsvcs.com

On Fri Mar 12 08:55:09 CST 2010, "McLauchlan, Kevin"
<Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:

>
> All,
>
> I'm getting push-back on some standard language in our Release
> Notes.
>
> In the list of issues/bugs that are not being fixed for the
> current release, we say "To be addressed in a future release".
>
> We carefully don't even say "next" release.
>
> But the problem is the word "addressed".
>
> Some customer has decided that "To be addressed in a future
> release" means "...an explicit prmise that the issue is to be
> fixed exactly how I want it".
>
> I have labored under the illusion that to "address" something is
> to turn your attention to it. To pick it up and make a decision,
> and _possibly_ act on it.
>
> So, as far as _I_ am concerned, we "address" issues by deferring
> them, by delaying them, by deciding that they are not worth
> doing, and even by deciding to FIX something... and fixing it.
> But, as far as I'm concerned, as a native English speaker, all of
> those other practices are ALSO, just as validly, "addressing" the
> issues.
>
> It's like prayer (if one is religious):
>
> God always answers prayers.
> Sometimes the answer is no.
>
> Please tell me what you believe is meant by "to address
> something". - Kevin
>
> PS: "The customer is always right" is not a helpful response.
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