Re: Address this

[David Neeley <dbneeley -at- gmail -dot- com>]

It seems clear that to "address" an issue is capable of two quite
distict interpretations.

I would consider excising the verb, and finesse it thusly if it is to
be included:

"We'll revisit this issue in a future release."

I believe this is suitably non-committal to avoid the argument.

Maybe.

Meanwhile, if it's a bug, perhaps the optimal way to go is to have the
engineers *fix* the darned thing! I daresay the customer complaining
is not the only one experiencing the problem--too many suffer in
silence, and your reputation with them suffers correspondingly.

...That's my story, and I'm sticking to it...

David
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Use Doc-To-Help's XML-based editor, Microsoft Word, or HTML and 
produce desktop, Web, or print deliverables. Just write (or import) 
and Doc-To-Help does the rest. Free trial: http://www.doctohelp.com

Explore CAREER options and paths related to Technical Writing,
learn to create SOFTWARE REQUIREMENTS documents, and
get tips on FUNCTIONAL SPECIFICATION best practices. Free at:
http://www.ModernAnalyst.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to 
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/ for more resources and info. 

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat