RE: Request of Advice

["McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>]

Paul Hanson wrote:
> ... and 
> after asking in the RoboHelp forums about it, I was told, 
> "Nope, RH doesn't work that way."
> 
> So then I moved on. I did not have a deadline pushing on me 
> for actually quite a while when I was learning RH. That was 
> good. I had the task of documenting an application with 20 
> icons across the top, each calling a window and multiple 
> sub-windows under each icon. I frequently use those same 
> topics, though they have now been transformed from Word/RTF 
> to HTML and massively *MASSIVELY* been rewritten.


Ahh.  But there's the thing. It was because you had that 
leisure to find out that you got going with no problem. 
The original scenario was that the couple or three days 
(plus invoice costs) for some tool training were too high a 
price in direct dollars and in temporarily abated productivity 
such that hiring a high-priced hero for instant results was 
thereby justified. 

Certainly, you got there faster due to your experience. 
But:

a) young folks starting in techy businesses are already 
pre-disposed to look to the web and forums and social 
media for assistance and illumination (and Flare points 
you to their forums at every opportunity anyway...)

b) a person starting a new job usually loses a day or 
two to bureaucratic (HR) stuff and logistics (getting 
the phone-line switched, getting the network drop working 
at your cube, "Hey, there's a monitor but no PC!", "Hey, 
my PC doesn't have monitor/memory/name it !").

"We're in a bit of a rush today, meetings all day, 
but first thing in the morning, I'll take you around 
and introduce you to the SMEs for your products. 
Except the ones who are away on an urgent customer 
visit... and the ones that are on vacation - can't 
understand why they waited until summer vacation 
time to hire you..."

:-)

 - Kevin 

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