Definitions software/systems bug tracking

[Donna McManus <donna -dot- mcmanus -at- gmail -dot- com>]

All,

I've been tasked with performing some ISO-related documentation.

Part of this task includes documenting workflow and reporting using Mantis.
(See http://www.mantisbt.org/ if you don't know what Mantis is.)

I'm flummoxed trying to define these terms in the context of "severity" for
bug reporting:

Minor
Feature
Trivial
Text
Tweak
Major
Crash
Block

Some of these severity levels for bug reporting seem redundant; others seem
well, plain stupid. (Why use both "tweak" and "text" if you're just fixing a
typo in the interface. Just pick one and remove the other as a choice, but
it is built into the bug reporting system already.)

Also, why would you include "feature" in a bug tracking system? Would this
mean that a new feature needs to be included?

Seeking ideas and input...

This has also been cross-posted to the STC Tech Editing SIG.

Thanks,

-- 
Donna M. McManus
Volunteer STC TE Sig, Membership Manager
donna -dot- mcmanus -at- gmail -dot- com
Skype: ds_donna_mcmanus
www.kuschwantz.wordpress.com
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