Re: web apps - how to embed help ?

[Craig Haiss <craighaiss -at- yahoo -dot- com>]

Hi, Monique. You could try using the HTML-based outputs from Flare or RoboHelp. Both have APIs that programmers can use to link help into the GUI.

You could also just use straight HTML topics, and the programmers can manually build calls to show the right topic. You'll just have to provide some sort of map file that tells the programmer which help topic should show up for each interface object. The JavaScript OnMouseOver event can be used to display topics when you hover over an interface element.

However, the first option (Flare or RoboHelp) is probably the easiest, since help topics in these tools are available to guide you and the programmers through the process of linking your help to the interface.

Good luck!

-Craig Haiss

--- On Wed, 9/1/10, Monique Semp <monique -dot- semp -at- earthlink -dot- net> wrote:

> From: Monique Semp <monique -dot- semp -at- earthlink -dot- net>
> Subject: web apps - how to embed help ?
> To: "techwr-l" <techwr-l -at- lists -dot- techwr-l -dot- com>
> Date: Wednesday, September 1, 2010, 7:36 PM
> So, what technologies or tools are
> out there?  My client is finally ditching the old
> Word-to-PDF that was hyperlinked from the Web app, and wants
> context-sensitive help; yay!  They want to investigate
> the possibilities.  Other divisions in their company
> use Confluence; they've played around with TiddlyWiki, which
> you can apparently link from any given app page to a given
> wiki page.  But what other options are there?
> 
> But I was thinking that there must be some tool that
> provides those helpful popups when you hover over a question
> mark; and I'm sure there are plenty of other things.
> 
> Looking forward to ideas,
> -Monique



      

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