Re: Paper vs. Electronic

["Dana Worley" <dana -at- campbellsci -dot- com>]

We send a hard copy manual only if the user requests it. We've been doing 
this for about two years (I think... maybe three...maybe four :)   

With each order, we ship a "Resource CD". It contains all the manuals of all 
our products with a fairly decent front-end for navigation. In addition, all 
manuals are available for download from our web site. For the few software 
products we sell, the manual is installed with the product.

We've had few complaints AFAIK and very few people request the hard-
copy manual.

Dana W.
 
On Wednesday, October 06, 2010, Richard Melanson wrote: 

> I am about to recommend to my company to stop sending BOTH paper
> copies and CDs of our documentation with each piece of equipment
> shipped. May I ask how many others ship only electronic copies, thank
> you very much.

***************************
Dana Worley
Software Product Manager/Manager, Software Support Group
Campbell Scientific, Inc. 
Microsoft MVP, Windows Help

www.jestersbaubles.com

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