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I think John is looking for some "certified experts" to help him sell
management on the idea that content reuse itself is a business "best
practice," rather than any best practices for actually getting it
done.
Gene Kim-Eng
On Wed, Feb 2, 2011 at 1:23 PM, Porrello, Leonard
<lporrello -at- illumina -dot- com> wrote:
> Before we get to "best practices prescribed by experts," how about we start with common sense.
>
> Are all three knowledgebases hosted by the same provider? If not, why not? Even if two-thirds of the information is exclusive to a given region, why not have one knowledgebase that users can filter by region (through a "Choose Your Region" splash screen for example)? If having a local URL is important, that could be done easily enough with a redirect.
>
> Having only one knowledgebase would facilitate reuse and, arguably, simplify management and, therefore, reduce the cost of management. Such an approach would also lend itself to more consistent use of standards and, therefore, better and more uniform information.
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