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Re: Is there a way to upgrade from RoboHelp 6 to RoboHelp 8?
Subject:Re: Is there a way to upgrade from RoboHelp 6 to RoboHelp 8? From:Bill Swallow <techcommdood -at- gmail -dot- com> To:"Bruce Megan (ST-CO/ENS2-NA)" <Megan -dot- Bruce -at- us -dot- bosch -dot- com> Date:Mon, 2 May 2011 10:36:30 -0400
Hmmm... This is not the Adobe service I am accustomed to. I think your
support rep was being lazy. I would call back and escalate the call
until you reach someone who isn't working from a script and who is
authorized to actually take action. It's a simple mistake and they'll
get your money either way. Sounds like you would be keeping the RH 9
upgrade anyway and getting something that will bump you from 6 to 8?
Yeah, I'm sure someone at Adobe would be happy to help you out. I
think you just landed a bum support rep.
On Fri, Apr 29, 2011 at 10:38 AM, Bruce Megan (ST-CO/ENS2-NA)
<Megan -dot- Bruce -at- us -dot- bosch -dot- com> wrote:
> Hello All,
>
> I am in a frazzle at the moment...I just got off the phone with Adobe customer support trying to find out if there is a way to upgrade my RoboHelp 6 version to RoboHelp 8...and I became very frustrated. The story:
>
> My purchasing department purchased an upgrade from RoboHelp 8 to RoboHelp 9. Unfortunately, I only have RoboHelp 6. When I talked with Adobe about returning the software, they said it is not possible because I had already tried to install it (my fault completely...I did not read the box thoroughly). Now, I am on a mission to find an upgrade to version 8, so that I may upgrade to version 9.
>
> Can anyone help me?
>
> Mit freundlichen Grüßen / Best regards
>
> BeQIK
>
> Megan Bruce
> ST-CO/ENG2.2
>
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Create and publish documentation through multiple channels with Doc-To-Help.
> Choose your authoring formats and get any output you may need. Try
> Doc-To-Help, now with MS SharePoint integration, free for 30-days.
>http://www.doctohelp.com
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Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days. http://www.doctohelp.com
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