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Hard to do all week long sometimes. Some SMEs will eventually bow to your incessant appearance in their cubicles. I find what works best is to ask fewer questions on a couple of trips, weave the answers into what feels coherent, then give them that to review.
> Subject: Persistence in tech writing
> Date: Fri, 3 Jun 2011 13:50:35 -0400
> From: DGoldstein -at- riverainmedical -dot- com
> To: techwr-l -at- lists -dot- techwr-l -dot- com
>
> Being *politely* persistent makes a huge difference in this line of
> work. Kudos to that company for realizing it!
>
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