Uninstall Instructions for Consumer-level Readers

Subject: Uninstall Instructions for Consumer-level Readers
From: John Posada <jposada99 -at- gmail -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 23 Jun 2011 16:42:24 -0400

Hi, guys...just looking for opinions on how some of you may be approaching this.

I'm writing a short piece for our external knowledgebase that is used
by our customers. They are not techy...anyone with phone service could
be a customer.

The article is to uninstall a small application that we no longer
support, and therefore are advising them to uninstall it.

The issue is, we expect that some of the people may be
computer-novices and the instructions for different Windows OSs for
uninstalling are pretty different. For instance, Windows 7 doesn't
have a Start button.

Just curious, how do you address this?

--
John Posada
http://jposada.zenfolio.com/
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


Follow-Ups:

Previous by Author: Re: Name of "receptacle" on back of hard ware that...
Next by Author: Re: Uninstall Instructions for Consumer-level Readers
Previous by Thread: Re: Creating a template with locked
Next by Thread: Re: Uninstall Instructions for Consumer-level Readers


What this post helpful? Share it with friends and colleagues:


Sponsored Ads