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Subject:TECHWR-L Premium Jobs, Events, and Announcements From:TECHWR-L Listowner <admin -at- techwr-l -dot- com> To:archive -at- web -dot- techwr-l -dot- com Date:Sat, 16 Jul 2011 01:05:16 -0600 (MDT)
Posted on
Saturday, July 16, 2011
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In this posting, look for the following ...
Technical Communication Online Certificate Webinars
Announcing a new release of MadCap Feedback Server
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Course dates for 2011-12 just added! Program info available from: http://pr.viu.ca/techcomm. Click on the individual course links along
the right-hand side of the page to view course details and dates.
Join us for free webinar VIU's Technical Communication online
Certificate - What's in it for you?
Choose from one of the upcoming webinars:
- Wed, July 13, 1 pm Pacific Daylight Time (4pm EDT*)
- Thurs, July 28, 4 pm Pacific Daylight Time (7 pm EDT*)
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Your documentation should not be a one-way conversation.
MadCap Software is excited to announce a new release of
MadCap Feedback Server. MadCap Feedback Server 4 is a
powerful reporting tool that allows content publishers to
monitor, analyze and improve their content based on user
feedback and detailed statistical reporting.
Feedback's Web 2.0 enabled features-such as blog-style
comments and topic rating--capture readers' insights and
opinions on web-based and desktop knowledge bases, online
Help systems, intranets and more. Feedback also provides
usage statistics and reports, such users' search terms,
search results, and more importantly, which users' search
terms are not providing relevant results.
MadCap Feedback 4 now includes:
Custom Email Settings
Now customize which email notifications, such as when a
topic is rated by a user or when no search results appear
for a given search, are sent to users (administrators)
within your organization. In addition, email notification
options can now be set per administrator rather than per
project.
Statistical Email Notifications
Get daily, weekly and monthly email summary reports for
various statistics including Topic Views, Search Results,
CSH Calls, Browser and Operating Stats, Comments and the
number of Active Users. You can also use filters to specify
the time frame the manifest should cover.
Streamlined Commenting Workflow
Administrators and end users can now reply to comments
directly from the email notifications, allowing for a faster, streamli
ned commenting workflow. When administrators use this
email feature to reply to new comments, not only is a reply
created, but the original comment is also approved.
Comment Management
Comments can now be edited or hidden (but not deleted) by
administrators after a specified date. You might use this
feature, for example, if you frequently make updates to your
output and all comments associated with the previous version
therefore become outdated.
Other New Usability Enhancements
-Edit User Feedback Comments Using Feedback Explorer
-Topic Title Views on all Charts, Notifications, Comments
and Grid Views
-OS and Browser Statistics Tracked Independently from the
Topic Views
-End User Subscription Management via Web Page
-Ability to Disable End User Notification Options in the
Flare Skin
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