Re: Grammar - The Gotcha Microsoft Gives

[reshma pendse <reshma_pendse -at- yahoo -dot- co -dot- in>]

I tried typing the text and Word 2007 did not raise a flag for this one. My language is set to US English.
 
regards,
Reshma

--- On Thu, 8/9/11, William Sherman <bsherman77 -at- embarqmail -dot- com> wrote:


From: William Sherman <bsherman77 -at- embarqmail -dot- com>
Subject: Re: Grammar - The Gotcha Microsoft Gives
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thursday, 8 September, 2011, 4:57 AM


You should see some of what comes through in these documents.  I don't like "the user" when it is really "the customer". Didn't "user" go out after Tron 29 years ago? Maybe this is why customer service is such a [sarcasm]wonderful[/sarcasm] experience, is that many in these service desks read these types of guides and think of them as "users" rather than "customers" who deserve respect for buying the product in the first place.

However, these documents have been through an approval process, and cannot be changed except for obvious and terrible spelling errors.  Sad, but true.

Remember, anyone can write. We learned how in third grade.

All I get to do is publish them online. I'm not here for my writing talents; I'm only here for my online publishing talents.  There are some changes we make, in hopes we don't get caught, but few. If we get caught, the higher ups want to know why we were changing approved material.




----- Original Message ----- From: "David Barber" <David -dot- Barber -at- ptgrey -dot- com>
To: "William Sherman" <bsherman77 -at- embarqmail -dot- com>; <techwr-l -at- lists -dot- techwr-l -dot- com>
Sent: Wednesday, September 07, 2011 4:43 PM
Subject: RE: Grammar - The Gotcha Microsoft Gives


When I first read the sentence, I thought the issue would be that 'the user' != 'them'.

-----Original Message-----
From: techwr-l-bounces+david -dot- barber=ptgrey -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+david -dot- barber=ptgrey -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of William Sherman
Sent: Wednesday, September 07, 2011 12:33 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Grammar - The Gotcha Microsoft Gives

I have a line in a manual:

If the user calls in for ticket status, please advise them to contact ...


I click on advise to see why Microsoft is flagging it.

They say it should be advice.  So according to Microsoft, I am confused and I really need to put a noun in where I have a verb.

Hmmmm.

Oh well, anyone can write. Especially with Microsoft correcting spelling and grammar for you.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help..
Choose your authoring formats and get any output you may need. Try Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

---
You are currently subscribed to TECHWR-L as david -dot- barber -at- ptgrey -dot- com -dot- 

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/david.barber%40ptgrey.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat



-----
No virus found in this message.
Checked by AVG - www.avg.com
Version: 10.0.1392 / Virus Database: 1520/3882 - Release Date: 09/07/11


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

---
You are currently subscribed to TECHWR-L as reshma_pendse -at- yahoo -dot- co -dot- in -dot- 

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/reshma_pendse%40yahoo.co.in


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat