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How long and what effort for Microsoft to move help content to its current incarnation?
Subject:How long and what effort for Microsoft to move help content to its current incarnation? From:"Schoen, Roxana" <rschoen -at- microstrategy -dot- com> To:"techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Wed, 12 Oct 2011 18:44:12 +0000
We're thinking about moving all our documentation out of the software install and make it available online from a server on our end.
The end result I'm envisioning (at least right now, probably because I have no other comparison) is Microsoft's Office help in its current incarnation, where you click the ? and you get a single field that searches presumably their doc resources on some server on their end, as well as the interwebs, using Bing.
Has anyone done something like this? Does anyone have any observations on effort, tasks, timeframe, risks? Horror stories?
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