RE: Effective planning for Help documentation: What can we learn from the user?

["Dan Goldstein" <DGoldstein -at- riveraintech -dot- com>]

I asked recently for a summary, which wasn't available. But I heard second-hand from one of the attendees that the lecture was more of a general description than a detailed report. The upshot was that the manuals written by doctors had specific instructions for each distinct user (doctor, nurse, technician, etc.), which the vendors' manuals didn't do. But a smart vendor might come up with that on their own.


-----Original Message-----
From: Peter Neilson
Sent: Thursday, December 29, 2011 3:35 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Effective planning for Help documentation: What can we learn from the user?

On Thu, 29 Dec 2011 14:45:25 -0500, Dan Goldstein <DGoldstein -at- riveraintech -dot- com> wrote:

> Open to the public, in Hebrew.

Eagerly await summary of this talk, posted here ... ...
................................... .esaelp ,hsilgnE nI

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