TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
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> IMO, there is no replacement for being able to talk to actual users
> face-to-face. The more of them, the better.
And, if you are going to visit, simply watch how customers use the product. This can help you figure out not only what to deliver, but how and where. If you did not have permanent writers, you probably did not have permanent usability/UI designnrs, but they approaches they use with live users can be useful in helping us as writers provide more effective assistance.
Kathee
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