Re: Training and documentation teams play well together?

["Weissman, Jessica" <WeissmanJ -at- abacustech -dot- com>]

In most of my jobs I have done training, documentation, online help, UI wordings, and even multimedia training. The skills needed for all types of user assistance overlap, and I have been lucky enough to work in small enough organizations that we could share the responsibilities.

There is a risk of getting stale or bored if you have to work on a single app for two or three years.

The only time I ran into difficulties was when the product manager and the training managers had basic philosophical differences.  When one approved my doc/course/help file/front end analysis the other would not.  

I had to appeal to the VP of Customer-Related Stuff (no, I can't remember her actual title) to get it straightened out.

- Jessica



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