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It wasn't a bad read, all things considered, and it's organized by the Info Mapping people. Not it was written in the early 90s, so it's on the ISO:9004 standard, but I doubt the concepts have changed that much, just some of the requirements.
More helpful than any book was the ISO in Plain English web site. I just did a quick search and am happy to see it's still around. I'd start there.
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Is there a good layman's book on ISO 9000 documentation, where I can learn a little bit about the requirements, so I'll know better what I'm talking about?
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