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Ah, the clarification I was looking for. Yes, users will know about both
paths because they used to take you to different screens. But now the
screens have been combined, so previous users will likely use both paths and
likely be surprised that the resulting screen is the same. So definitely I'd
use "both".
Thanks,
-Monique
-----Original Message-----
From: Brian -dot- Henderson -at- mitchell1 -dot- com
Sent: Monday, July 23, 2012 10:24 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: wording q - is "both" superfluous?
For myself, I would want to know about anything that might potentially
confuse me. If I discovered two different paths that ended-up going to the
same place my first thought might be that one of the paths was coded wrong.
I'd wonder what information I was cut-off from.
And as far as "both" vs. "either", my thinking would be:
If the user is likely to actually use/see both paths, for whatever reason,
then use "both".
If the user is likely to come across only one path, use "either".
Does that sound about right to anyone else?
-Brian H.
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