TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
David, you say:
================================
We add a Disqus forum for all our online help. Users can ask questions and
I respond. Each of our pages has its own discussion forum.
================================
So is your help delivered online, or is it on the desktop? And how many individual pages do you have? Out of those, how many are discussed. And finally, what percentage of your users would you estimate actually participate in the forums?
I'm really interested in the idea of setting up topic forums, but for proprietary user communities. That is, for a product that is delivered as a server, the help is served up from the same source as the GUI. So I'd like to see a topic forum that isn't moderated, but that is contained by that specific server. I'm curious about how this is working out for you...
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Create and publish documentation through multiple channels with Doc-To-Help. Choose your authoring formats and get any output you may need.
Try Doc-To-Help, now with MS SharePoint integration, free for 30-days.
