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Re: monitor developer / support IM chat in background?
Subject:Re: monitor developer / support IM chat in background? From:Chris Gooch <chris -dot- gooch -at- rocketmail -dot- com> To:"techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Tue, 16 Oct 2012 10:52:27 +0100 (BST)
If you can convince people to use something like Campfire (www.campfirenow.com) for their instant chatter, then you get logs that you can search, and different rooms, so different teams can hang out together or go off to to a separate room for a chat without bothering other people. As a tech writer I often 'overhear' useful factoids when the devs are chatting that turn out to be useful for the docs - or I can pop up and say "hey don't forget to send me some info about that UI change you just mentioned that I'd not heard about yet".
I've been working for a remote client with teams in 6 countries for the last 18 months or so and it works quite well. We don't use Skype for IM, just for speech (and video, bandwidth permitting).
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