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> I'm using FrameMaker 11 and RoboHelp 10 in Technical Communication Suite 4.
> The FrameMaker book is linked to RoboHelp.
>
> Assume we have a cross ref like this in Frame:
>
> See "ABC" on page 101.
>
> RoboHelp is supposed to convert the cross ref into a hyperlink like this:
>
> See "ABC".
>
> Most cross-references are converted correctly, but some are not. (The "on page
> 101" is still there in RoboHelp and the generated WebHelp project.)
>
> In Frame, two references may use the same paragraph tag, the same character
> tag, and the same cross reference format... but RoboHelp converts the one
> cross ref OK but not the other.
>
> Anyone else encountered this problem? Any solutions? Thanks much.
Are you certain the cross-reference format is the same for all of them? IIRC, the names are case-sensitive ("Heading & Page" and "heading & page" are two different formats, and you may have mapped only one of them).
I can't think of anything else to look for offhand, but someone on the FrameUsers.com list might. Or maybe you've encountered a TCS4 bug that someone there knows about.
Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
------
rgcombs AT gmailDOTcom
303-903-6372
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