Re: How does your team track document requests?

[Ryan Pollack <ryan -at- clicksecurity -dot- com>]

I like your idea of using the same issue-tracking software as the
development team. I have always found this setup to be helpful. My
developers use FogBugz to track product bugs and feature requests; I use
the same system to track documentation bugs (issues with existing
documents) & feature requests (ideas/requests for new documents).

My stockpile of prioritized requests then becomes my backlog/macro-level
to-do list. I pick tasks off the backlog and create daily or weekly to-do
lists.

One benefit to this setup is that project managers can query the database
and see where I am on docs. That way they can make conscious decisions
about whether to ship given the current state of the docs or whether to ask
me to focus on a particular area.


On Wed, Jan 23, 2013 at 9:44 AM, Porrello, Leonard
<lporrello -at- illumina -dot- com>wrote:

> I used Bugzilla at my last gig. It worked great. By now, they may even
> have developed a secure, customer facing interface.
>
> -----Original Message-----
> From: techwr-l-bounces+lporrello=illumina -dot- com -at- lists -dot- techwr-l -dot- com [mailto:
> techwr-l-bounces+lporrello=illumina -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of
> Robert Powers
> Sent: Wednesday, January 23, 2013 1:50 AM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: How does your team track document requests?
>
> I've used various methods over the years: spreadsheets, to do lists, etc.
> We're considering using Bugzilla (bug-tracking software) now since the
> software engineers at my company are very familiar with it. We hope this
> would allow for more integration with the software development process.
>
> I also posted this question on Quora:
>
> http://www.quora.com/Technical-Writing/How-does-your-team-track-document-requests
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-- 

Ryan Pollack
Senior Technical Writer | Click Security
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