RE: How does your team track document requests?

["Margaret Cekis" <Margaret -dot- Cekis -at- comcast -dot- net>]

Robert Powers asked, " How does your team track document requests? I've used
various methods over the years: spreadsheets, to do lists, etc. We're
considering using Bugzilla (bug-tracking software) now since the software
engineers at my company are very familiar with it. We hope this would allow
for more integration with the software development process."
_________________________________________
My experience has been that some companies didn't have a formal process at
all, while others that had a very formal structure had a specific doc
request form. Where documentation has used the Development CMS, errors and
update requests were tracked in the bug-reporting system. I think using the
bug system is fine for tracking changes after a document is drafted and in
review, but I prefer a formal form up front. 

Defining a new document for a new product requires a lot of information
about audience, purpose, and scope that may not have appropriate fields in a
bug report. If you're using only the bug tracking system, you may have to
see about adding a form for new documents that provides the supplemental
information, such as audience description (end users vs support staff or
developers, installers, etc.,) ; name(s) of project manager(s) for product
and documentation, assigned SMEs and writer(s), estimated release date of
product and documentation, etc.
Margaret Cekis, Johns Creek GA

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