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Subject:Re: Hiring TW without a test From:Suzette Leeming <suzette -dot- leeming -at- gmail -dot- com> To:Debbie Hemstreet <D_Hemstreet -at- rambam -dot- health -dot- gov -dot- il> Date:Wed, 20 Mar 2013 08:36:19 -0400
Asking about which process works best for them is an excellent idea, but I
can't help wondering if there's a preferred method. Depending on what I'm
trying to document and my level of confidence/knowledge of the product, I
often use a combination of each of the methods you described.
In the absence of previous work samples or a writing test, I would want to
ensure that they had an appreciation of audience analysis and readability
levels, an interest in being challenged and learning new things and
constantly improve, a respect for deadlines, and that they were not easily
frustrated.
You might consider asking them to describe a situation when they had to
train someone or pass on knowledge to another person, and have them explain
what approach they used.
Suzette Leeming
On Wed, Mar 20, 2013 at 4:25 AM, Debbie Hemstreet <
D_Hemstreet -at- rambam -dot- health -dot- gov -dot- il> wrote:
> Tell them they need to document the technician's installation of a device.
> How would they go about assuring they have the most accurate instructions?
> Would they prefer the service manager give them the instructions, would
> they prefer the service manager show them the device and install it while
> they watch, would they prefer to be left alone with the device and to then
> ask questions, or some other way of doing.
>
> Then ask them to specify the steps they would go through to document
> installation and how would they avoid ambiguity and misunderstanding.
>
> How would they recommend testing their instructions before sending them
> out to the field.
>
> Finally, while you are talking, try to do something that you know how to
> do, but pretend you can't do, and ask them if they have any idea how to do
> it and see how they approach it...
>
> Just a few thoughts, hope they help.
>
> Deborah
>
>
>
>
>
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