TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Do you need to choose the KB software or is that already in place?
A typical structure is:
- problem statement
- solution(s)
- links to related articles and other resources
A knowledge base is by definition unorganized.
A KB is similar to a blog in that each article stands alone. It's
similar to a wiki (especially a flat wiki without a navigation tree,
such as MediaWiki) and SEO in that tagging / keywords can be important
in helping users find the right information.
On Fri, Nov 1, 2013 at 4:50 AM, Cardimon, Craig <ccardimon -at- m-s-g -dot- com> wrote:
> I have been asked to help with organizing/writing topics in a knowledge base.
>
> I'm enthusiastic, but I haven't done this kind of thing before.
>
> Where can I go to study up how to put together a KB?
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