Need your feedback: Tech writers and usability/user experience

[Nancy Allison <maker -at- verizon -dot- net>]

   Hi, all

   I am working with a usability expert, Eva Kaniasty, to develop a
   presentation to a joint meeting of bostonCHI and New England STC. I
   will be offering best practices to UX designers who sometimes are asked
   to write user doc without any preparation, and Eva will be offering
   best practices to tech writers who are working on usability without any
   preparation.

   I've got a question out to a UX list to make sure that I cover the
   topics that are of most interest to UX designers, and I'm posting this
   note to collect the same info for Eva, because she wants to be sure to
   talk about issues of concern for us.

   I'd say we have two main interactions with usability:

   1. We note and report usability problems in the products we work on
   2. We seek usability feedback about the documents/videos/etc that we
   create.

   The first question I want an answer to is, "How do we get usability
   problems taken seriously? Are there technical terms or specific
   arguments that cause people to pay serious attention?"

   If you have questions and comments, please send them to me.
   All responses welcome!

   Thank you for your help.

   --Nancy
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