Re: Workflow, issue-tracking, resolution, whoops

[Lois Patterson <loisrpatterson -at- gmail -dot- com>]

Duplicate bugs happen all the time, including among testers. Although I
would attempt to scan the open issues to see if the bug has been reported,
it's going to happen sometimes. Don't be embarrassed.

Lois


On Tue, Jun 24, 2014 at 9:32 AM, Robert Lauriston <robert -at- lauriston -dot- com>
wrote:

> If my duplicate has useful additional information, I add it as a
> comment to the original bug.
>
> On Tue, Jun 24, 2014 at 9:16 AM, Keith Hood <klhra -at- yahoo -dot- com> wrote:
> > I don't.  The fact that I find a similar bug may be significant.  Maybe
> > someone has been working on something, and think they're close to fixing
> it.
> > My finding may indicate their fix isn't right or that something else has
> > gone wrong.  There may be significance in the fact I'm finding the same
> > problem when I'm using a different machine, or a different network
> > connection, or a different browser, or in some other factor where a
> > difference in the setup can show a different facet of the problem. It
> may be
> > important to see the timing of a duplicate finding.
> >
> > The fact that a bug report may be a *duplicate* is not necessarily bad or
> > unwanted - the question is whether or not it is an unnecessary
> duplication,
> > and sometimes a second iteration of a bug report is instructive.
> >
> >
> > On Tuesday, June 24, 2014 11:01 AM, Robert Lauriston <
> robert -at- lauriston -dot- com>
> > wrote:
> >
> >
> > I search the tracking system for similar bugs before opening one. I
> > have privileges to mark it a byg a duplicate and close it.
> >
> > On Tue, Jun 24, 2014 at 6:54 AM, McLauchlan, Kevin
> > <Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:
> >> What hoops do you have to jump through, to get your own issue/bug-report
> >> quashed as a duplicate of a pre-existing one?
> >
> >
> > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> > Doc-To-Help 2014 v1 now available. SharePoint 2013 support, NetHelp
> > enhancements, and more. Read all about it.
> >
> > Learn more: http://bit.ly/NNcWqS
> >
> > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> >
> > You are currently subscribed to TECHWR-L as klhra -at- yahoo -dot- com -dot- 
> >
> >
> > To unsubscribe send a blank email to
> > techwr-l-leave -at- lists -dot- techwr-l -dot- com
> >
> >
> > Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
> > http://www.techwhirl.com/email-discussion-groups/ for more resources and
> > info.
> >
> > Looking for articles on Technical Communications?  Head over to our
> online
> > magazine at http://techwhirl.com
> >
> > Looking for the archived Techwr-l email discussions?  Search our public
> > email archives @ http://techwr-l.com/archives
> >
> >
>
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Doc-To-Help 2014 v1 now available. SharePoint 2013 support, NetHelp
> enhancements, and more. Read all about it.
>
> Learn more: http://bit.ly/NNcWqS
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> You are currently subscribed to TECHWR-L as loisrpatterson -at- gmail -dot- com -dot- 
>
> To unsubscribe send a blank email to
> techwr-l-leave -at- lists -dot- techwr-l -dot- com
>
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
> http://www.techwhirl.com/email-discussion-groups/ for more resources and
> info.
>
> Looking for articles on Technical Communications?  Head over to our online
> magazine at http://techwhirl.com
>
> Looking for the archived Techwr-l email discussions?  Search our public
> email archives @ http://techwr-l.com/archives
>


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Doc-To-Help 2014 v1 now available. SharePoint 2013 support, NetHelp enhancements, and more. Read all about it.

Learn more: http://bit.ly/NNcWqS

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications?  Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions?  Search our public email archives @ http://techwr-l.com/archives