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As a user, I get angry if the only documentation for something is a video.
On Thu, Jul 3, 2014 at 12:13 AM, Erika Yanovich <ERIKA_y -at- rad -dot- com> wrote:
> Printable versions are not an option as we add more and more videos to our manuals.
>
> -----Original Message-----
> From: McLauchlan, Kevin [mailto:Kevin -dot- McLauchlan -at- safenet-inc -dot- com]
> Sent: 02 July, 2014 19:59
> To: Keith Hood; Erika Yanovich
> Cc: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: user expecttations - web-based help
>
> I agree with Keith... though, I suppose it depends on the product and market and audience.
>
> We switched away from PDFs to WebHelp, and still had lots of customers asking if they could have a printable version.
>
> So, we're back to single-sourcing both Web/HTML5(-ish) Help and PDFs, with a home page in the distributed doc-set that lets the customer view either way, or save/print the various PDFs.
>
> Many prefer the PDFs because they can print out and annotate, etc.
>
> Many prefer the HTML because it allows search across the whole doc set, while PDF docs are searchable just within each doc.
>
> Possibly, Flare has a way to make the PDF set searchable across docs? We haven't gotten around to that, yet. Our preference is to never do any post-processing that is not fully scriptable.
>
>
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> Doc-To-Help 2014 v1 now available. SharePoint 2013 support, NetHelp enhancements, and more. Read all about it.
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Doc-To-Help 2014 v1 now available. SharePoint 2013 support, NetHelp enhancements, and more. Read all about it.
