TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: Knowledge Base Software Tools From:Simon North <simonxml -at- gmail -dot- com> To:"Jelus, Susan C." <susan -dot- jelus -at- thermofisher -dot- com> Date:Tue, 24 Nov 2015 21:06:46 +0100
We use dokuwiki. Pages are developed on an internal version on our intranet and then copied after review and approval to an external mirror. We put our documentation, faq, troubleshooting and help information on there. It's just had its 10th anniversary, 50,000 topics, 500+ users.
Simon North
Quintiq.
> On Nov 24, 2015, at 20:40, Jelus, Susan C. <susan -dot- jelus -at- thermofisher -dot- com> wrote:
>
> Hi everyone.
>
> I'm trying to encourage my company to establish a "knowledge base" that could be used as a help system to answer customer (and internal) technical questions. Ideally, anyone could enter a question and a response, including tech support, tech writers, engineers, and customers. We would include a check/approval step before it is published.
>
> Do any of you have experience with this type of system? What tools do you use to produce/check/compile it? Any other random thoughts about this? We're NOT in the business of developing software, and so don't produce html help or anything like that. It would be freestanding, probably available through the corporate website.
>
> Thanks for your help.
>
> Susan Jelus
> Logan, Utah
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> You are currently subscribed to TECHWR-L as Simonxml -at- gmail -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-leave -at- lists -dot- techwr-l -dot- com
>
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
>http://www.techwhirl.com/email-discussion-groups/ for more resources and info.
>
> Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com
>
> Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com
