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RE: Better Way to Deliver Policies and Procedures - Help
Subject:RE: Better Way to Deliver Policies and Procedures - Help From:"Anderson, Heather (Contingent Worker)" <HAnderson -at- comerica -dot- com> To:"Stuckey, Ginger" <X2BVSHEW -at- SOUTHERNCO -dot- COM>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Wed, 2 Dec 2015 19:13:16 +0000
Something you might want to consider -
Providing process flows (Business process models) for any of the procedures if you don't already. What people won't read (unless they have to for their jobs) they will look at a picture of and be able to understand in a minute or less.
Heather Anderson
-----Original Message-----
From: techwr-l-bounces+handerson=comerica -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+handerson=comerica -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Stuckey, Ginger
Sent: Wednesday, December 02, 2015 2:12 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Better Way to Deliver Policies and Procedures - Help
Hello,
First, thanks to all who contribute. I've learned loads over the years. Now to the question.
Where I work, the policies and procedures are archaic, plentiful, and confusing with just way too much paper for people to read and remember. People just do not read them or, if they do, do not remember them or they just plain do not know where they are located and come to me to ask. As the result of a giant change in direction, the company will need new policies, procedures, standards, and guidelines. I'm on a quest to find a better way to write and deliver the new information.
At my disposal, I have RoboHelp, MS Word, Acrobat Pro, and SharePoint. I know RoboHelp has a P&P template that I probably would not use.
What I want to do is provide users with something on their desktop that does one, some, or all of the following:
* Provide updates without disruption. (Tech writing has a web server where I do this for a couple of applications.)
* Provide the entire document in some form.
* Link to a PDF.
* Provide a summary with a link to a PDF.
Just so you know, I am not in charge of the P&Ps and I rarely see them. I think it is because I heavily edit the documentation to remove the shalls, many of the wills, and try to make it as active as possible. I have no proof except that I do not see them. I'm fighting an uphill battle and just might lose but that's OK. Regardless of the outcome, I planted some seeds.
Do not limit yourself to just the thinking with the tools I have at hand. I just need ideas. I've been researching and searching with very little luck so I'm turning to the brain trust because that's how I see you. If you all would find it in you to contribute, I would certainly appreciate it.
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